Essential
per seat / month, billed annually
Annual cost at 200 seats
€40,800
Communication & Support
Intercom Pricing (November 2026)
List prices, licensing model, add-on modules and every price change we hold, compiled from Intercom's own published pricing page.
- Last updated 4 November 2026
- Source: www.intercom.com ↗
- Reviewed by a Najar expert*
Intercom starts at per seat / month, billed annually on Essential. It is licensed per seat, with the seat type deciding the rate, and there is no free plan. The page has a 'Billed annually' and 'Billed monthly' toggle; the seat prices shown are read as annual and monthly seat prices were not read.
Starting price
€17*per seat / month, billed annuallyLicensing model
Per seat, by typeFull seatFree tier
Nono trial publishedIntercom plans & pricing
List pricing published by Intercom. Quote-only tiers are shown as such; we do not estimate them.
Advanced
per seat / month, billed annually
Annual cost at 200 seats
€182,496
Expert
per seat / month, billed annually
Annual cost at 200 seats
€283,392
Intercom plan comparison
What changes as you move up a tier, and what each step actually unlocks.
| Feature | Essential | Advanced | Expert |
|---|---|---|---|
| List price | €17* | €76.04* | €118.08* |
| Billing period | Annual | Annual | Annual |
| Pricing model | per seat / month, billed annually | per seat / month, billed annually | per seat / month, billed annually |
| User limit | Unlimited | Unlimited | Unlimited |
| What it adds | Entry seat tier at $19 per seat per month, shown reduced from $29 with the note 'New customers save 35%'. Fin AI Agent is available at usage rates, and no included Lite seats are listed. | Costs $85 per seat per month and includes 20 free Lite seats. Fin AI Agent is available at usage rates. | Costs $132 per seat per month and includes 50 free Lite seats. Fin AI Agent is available at usage rates. |
Not sure this is what you should be paying?
Najar reviews your contracts against what comparable companies sign, finds the seats nobody uses, and renegotiates on your behalf.
Licensing model, how Intercom invoices
The mechanics behind the sticker price: what you are actually charged for, and what triggers an increase.
True billing unit
Full seat monthly or annual billing
Per Full seat / month by plan, plus usage-based Fin outcomes and channels
Model type
Per seat, by typePer Full seat / month by plan, plus usage-based Fin outcomes and channelsSeat increments
Sold in blocksNo minimum stated; Advanced includes 20 Lite seats and Expert 50.Annual vs monthly
No published discountThe page has a 'Billed annually' and 'Billed monthly' toggle; the seat prices shown are read as annual and monthly seat prices were not read.Guests & externals
Allowance appliesLite seats are free of charge- MeteredFin outcomes
Fin AI Agent is charged from $0.99 per outcome, with one outcome at most per conversation. Billable outcomes are resolutions, Procedure handoffs, disqualifications and self-serve routings; qualifications are $9.99 each. The Fin tier lists a minimum of 50 outcomes per month.
- StructuralFull seats and Lite seats
Only Full seats are charged by plan. Lite seats are free of charge, with 20 included on Advanced and 50 on Expert. Fin used on another helpdesk needs no seats.
- Add-onOptional add-ons
Pro starts from $100 per month and includes Operator, and Proactive Support Plus is $99 per month. Copilot is $29 per agent per month on the Intercom pricing page and $35 per user per month on the Fin pricing page. Operator credits beyond the Pro allowance are $0.01 per credit.
- MeteredMessaging channels
Live chat, support email, in-app chats, banners and tooltips are included on all plans. Email campaigns, SMS, WhatsApp and Phone are pay-as-you-go, with rates behind a channel pricing link that is not summarised here.
- RenewalNew-customer and startup discounts
Essential is shown at $19 against a struck-through $29 for new customers, and the page does not say how long that lasts. The page also states that startups get 93% off.
Intercom products & modules
Sold separately from the base licence. Each one is its own line on the invoice.
| Module | What it adds | Price |
|---|---|---|
| Optional add-ons | Pro starts from $100 per month and includes Operator, and Proactive Support Plus is $99 per month. Copilot is $29 per agent per month on the Intercom pricing page and $35 per user per month on the Fin pricing page. Operator credits beyond the Pro allowance are $0.01 per credit. | $29 to $100 / month |
Intercom price change history
Every list-price and packaging change we hold. This page snapshots published prices on each check, so changes accumulate here over time.
No changes recorded yet. The first check was 4 November 2026.
Intercom pricing FAQ
How much does Intercom cost?
Essential is $19 per seat per month (listed at $29 before a 35% new-customer reduction), Advanced is $85 and Expert is $132, per the pricing page toggle for annual billing. The Fin AI Agent is charged separately from $0.99 per outcome.
How does Intercom charge?
Intercom charges per Full seat per month by plan, plus usage: Fin outcomes from $0.99, and pay-as-you-go email campaigns, SMS, WhatsApp and Phone. Lite seats are free, with 20 included on Advanced and 50 on Expert.
Does Intercom have a free plan?
No free plan is published. The pricing page shows 'Start free trial' buttons and says add-ons are included in the free trial, but the trial length is not stated in the text read.
What does Intercom cost with add-ons?
Pro starts from $100 per month, Proactive Support Plus is $99 per month and Copilot is $29 per agent per month. Fin outcomes and messaging channels are billed on top.
Are there discounts on Intercom?
The pricing page states that startups get 93% off through its early-stage programme. New customers also see Essential at $19 instead of $29.
Intercom alternatives & competitors
Priced like-for-like on the cheapest published paid tier.
| Vendor | Starts at | Licensing model | |
|---|---|---|---|
 Zendesk | €55 per agent / month, billed annually | Per agent / month, billed annually | Pricing → |
 HubSpot | €20 per seat / month, billed annually | Per seat, by seat type, layered on hub and tier, plus marketing-contact tiers on Marketing Hub | Pricing → |
 Salesforce | €25 per user / month | Per user / month, billed annually (Starter Suite can be billed monthly) | Pricing → |
Is this page accurate?
Anonymous. Your answer tells us which pricing pages to re-check first.
Paying for Intercom? See what you should actually be paying.
Najar reviews your contracts, finds the seats nobody uses, and renegotiates on your behalf.
* Prices marked * are converted from the vendor's published US list price at the ECB reference rate of Invalid Date, because Intercom does not publish a EUR price. Converted figures are indicative: vendors set regional prices commercially, not by exchange rate, so your quote may differ.
Compiled by an automated agent from Intercom's published pricing page on 4 November 2026, and reviewed by a Najar expert. Vendors change packaging without notice and regional pricing differs, so check the source before you budget or sign. Figures exclude tax. No affiliation with Intercom.