Suite Team
per agent / month, billed annually
Annual cost at 200 seats
€132,000
Communication & Support
Zendesk Pricing (October 2026)
List prices, licensing model, add-on modules and every price change we hold, compiled from Zendesk's own published pricing page.
- Last updated 29 October 2026
- Source: www.zendesk.com ↗
- Reviewed by a Najar expert*
Zendesk starts at per agent / month, billed annually on Suite Team. It is licensed per user, not per usage, and there is no free plan. Suite Team: $69 monthly vs $55 billed annually; Suite Professional: $149 vs $115 (page headline: 20% off annual).
Starting price
€55per agent / month, billed annuallyLicensing model
Per userAgentFree tier
No14-day trialZendesk plans & pricing
List pricing published by Zendesk. Quote-only tiers are shown as such; we do not estimate them.
Suite Professional
per agent / month, billed annually
Annual cost at 200 seats
€276,000
Suite Enterprise + Copilot
Custom
per agent / month, custom quote
Annual cost at 200 seats
On request
Zendesk plan comparison
What changes as you move up a tier, and what each step actually unlocks.
| Feature | Suite Team | Suite Professional | Suite Enterprise + Copilot |
|---|---|---|---|
| List price | €55 | €115 | Custom |
| Billing period | Monthly or annual | Monthly or annual | Annual contract |
| Pricing model | per agent / month, billed annually | per agent / month, billed annually | Quote, per user + add-ons |
| User limit | Unlimited | Unlimited | Unlimited |
| What it adds | Entry Suite tier at $55 per agent per month billed annually ($69 monthly). Includes 5 automated resolutions per agent per month; Copilot writing tools are not included at this tier. | Adds 10 included automated resolutions per agent per month (up to 10,000 per year), up from 5 on Suite Team, plus 5 Copilot writing-tool uses per agent per month shared across the team. Intelligent triage is limited to classifications; auto assist and suggested replies are add-ons. | Sales-led Suite tier that bundles Copilot. Pricing is available only by talking to sales; no figures are published on the pages checked. |
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Najar reviews your contracts against what comparable companies sign, finds the seats nobody uses, and renegotiates on your behalf.
Licensing model, how Zendesk invoices
The mechanics behind the sticker price: what you are actually charged for, and what triggers an increase.
True billing unit
Agent monthly or annual billing
Per agent / month, billed annually
Model type
Per userPer agent / month, billed annuallySeat increments
Single seatsNot publishedAnnual vs monthly
Discount publishedSuite Team: $69 monthly vs $55 billed annually; Suite Professional: $149 vs $115 (page headline: 20% off annual).Guests & externals
Not publishedNot published- StructuralAgent seats
Every Suite plan is priced per agent seat per month, so the number of agents with full access drives the invoice more than any other factor. Light agents, a separate add-on, give limited ticket access without a full seat. Monthly instead of annual billing raises the Suite Team rate from $55 to $69 per agent.
- Add-onCopilot
Copilot is sold as a per-agent add-on at $50 per agent per month billed annually. Suite Professional includes only limited Copilot use (5 uses per agent per month, shared across the team), so teams wanting full assist features pay the add-on on top of the seat. Suite Enterprise bundles Copilot, by quote only.
- MeteredAutomated resolutions
AI agent resolutions are metered. Each agent gets an included allowance of 5 per month on Suite Team and 10 on Suite Professional; beyond that, committed resolutions cost $1.50 each and pay-as-you-go resolutions cost $2.00 each. For AI-heavy support, resolution volume above the allowance is the variable that moves the invoice.
- Add-onContact Center
Contact Center is a separate per-agent add-on at $83 per agent per month billed annually, on top of the Suite seat. Model it per agent alongside the seat count.
- Add-onAPI volume add-on
The additional API volume add-on requires at least 10 agent seats to purchase. Its price is not published on the pages checked, so budget for it through sales only.
Zendesk products & modules
Sold separately from the base licence. Each one is its own line on the invoice.
| Module | What it adds | Price |
|---|---|---|
| Copilot | Copilot is sold as a per-agent add-on at $50 per agent per month billed annually. Suite Professional includes only limited Copilot use (5 uses per agent per month, shared across the team), so teams wanting full assist features pay the add-on on top of the seat. Suite Enterprise bundles Copilot, by quote only. | $50 / agent / month |
| Contact Center | Contact Center is a separate per-agent add-on at $83 per agent per month billed annually, on top of the Suite seat. Model it per agent alongside the seat count. | $83 / agent / month |
| API volume add-on | The additional API volume add-on requires at least 10 agent seats to purchase. Its price is not published on the pages checked, so budget for it through sales only. | Varies |
Zendesk price change history
Every list-price and packaging change we hold. This page snapshots published prices on each check, so changes accumulate here over time.
No changes recorded yet. The first check was 29 October 2026.
Zendesk pricing FAQ
How much does Zendesk Suite cost?
Zendesk Suite is priced per agent per month. On the US pricing page, Suite Team is $55 per agent per month billed annually ($69 billed monthly) and Suite Professional is $115 ($149 monthly). Suite Enterprise + Copilot is quote-only. The UK and French pages publish £45 and £89, and €55 and €115, for the same tiers.
How does Zendesk charge?
By agent seat, per month, with plan tiers that include different features. Automated AI resolutions are metered on top: each agent gets 5 per month on Suite Team and 10 on Suite Professional, then pays $1.50 per committed resolution or $2.00 pay-as-you-go. The additional API volume add-on requires at least 10 agent seats.
Does Zendesk have a free plan?
No free plan appears on the pricing page. The pricing FAQ describes a 14-day trial with access to Suite Professional. A startups programme is also mentioned, but the page gives conflicting terms, so confirm with Zendesk before relying on it.
What does Zendesk Suite cost with add-ons?
On the US pricing page, Copilot is $50 per agent per month billed annually, Contact Center is $83, and the Workforce Engagement Bundle is $50. Each add-on is charged per agent, on top of the Suite seat.
Zendesk alternatives & competitors
Priced like-for-like on the cheapest published paid tier.
| Vendor | Starts at | Licensing model | |
|---|---|---|---|
 Slack | €6.51 per user / month, billed annually | Per user / month, billed annually | Pricing → |
 Aircall | €26.95 per licence / month, billed annually | Per licence / month, billed annually, minimum 3 licences | Pricing → |
Is this page accurate?
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Compiled by an automated agent from Zendesk's published pricing page on 29 October 2026, and reviewed by a Najar expert. Vendors change packaging without notice and regional pricing differs, so check the source before you budget or sign. Figures exclude tax. No affiliation with Zendesk.