CS Essentials
Custom
Quote, by full users and customers
Annual cost at 200 seats
On request
Communication & Support
Gainsight Pricing (November 2026)
List prices, licensing model, add-on modules and every price change we hold, compiled from Gainsight's own published pricing page.
- Last updated 4 November 2026
- Source: www.gainsight.com ↗
- Reviewed by a Najar expert*
Gainsight starts at a quoted price. It is licensed by negotiated quote, and there is no free plan.
Starting price
On requestquote onlyLicensing model
Quote onlyUsers and customers (CS); active users (Skilljar); admin seats (Communities)Free tier
Nono trial publishedGainsight plans & pricing
List pricing published by Gainsight. Quote-only tiers are shown as such; we do not estimate them.
CS Enterprise
Custom
Quote, by full users and customers
Annual cost at 200 seats
On request
PX
Custom
Quote, basis not published
Annual cost at 200 seats
On request
Skilljar Essentials
Custom
Quote, annual plan plus active user fee
Annual cost at 200 seats
On request
Skilljar Professional
Custom
Quote, annual plan plus active user fee
Annual cost at 200 seats
On request
Skilljar Enterprise
Custom
Quote, annual plan plus active user fee
Annual cost at 200 seats
On request
Communities Professional
Custom
Quote, by admin seats
Annual cost at 200 seats
On request
Communities Business
Custom
Quote, by admin seats
Annual cost at 200 seats
On request
Communities Enterprise
Custom
Quote, by admin seats
Annual cost at 200 seats
On request
Gainsight plan comparison
What changes as you move up a tier, and what each step actually unlocks.
| Feature | CS Essentials | CS Enterprise | PX | Skilljar Essentials | Skilljar Professional | Skilljar Enterprise | Communities Professional | Communities Business | Communities Enterprise |
|---|---|---|---|---|---|---|---|---|---|
| List price | Custom | Custom | Custom | Custom | Custom | Custom | Custom | Custom | Custom |
| Billing period | Annual contract | Annual contract | Annual contract | Annual contract | Annual contract | Annual contract | Annual contract | Annual contract | Annual contract |
| Pricing model | Quote, per user + add-ons | Quote, per user + add-ons | Quote, per user + add-ons | Quote, per user + add-ons | Quote, per user + add-ons | Quote, per user + add-ons | Quote, per user + add-ons | Quote, per user + add-ons | Quote, per user + add-ons |
| User limit | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| What it adds | Includes 10 full users, 100 customers per user and unlimited viewer licences, with AI Insights and Automations, Customer 360, Playbooks, Health Scorecards and Surveys. | Includes 20 full users, 200 customers per user and unlimited viewer licences, and adds AI Powered Productivity, Company News, renewal and expansion forecasting and organisational mapping. | Product analytics, in-app guides and engagements, an in-app hub, and user surveys and feedback, for web, mobile and desktop. A free trial is offered. | 1 Academy site, unlimited seats and courses, standard integrations and 3 premium integrations. | Adds 2 Academy sites, 5 premium integrations, admin SSO, content syndication and multiple currencies. | Adds 3 Academy sites and 7 premium integrations. | 3 admin seats, a basic product suite and self-service support. | 5 admin seats, all Customer Communities products and CSM support. | 10 admin seats, advanced or custom integrations and enterprise CSM support. |
Not sure this is what you should be paying?
Najar reviews your contracts against what comparable companies sign, finds the seats nobody uses, and renegotiates on your behalf.
Licensing model, how Gainsight invoices
The mechanics behind the sticker price: what you are actually charged for, and what triggers an increase.
True billing unit
Users and customers (CS); active users (Skilljar); admin seats (Communities) monthly or annual billing
Quote only; CS scales with users and customers, Skilljar with active users, Communities with admin seats
Model type
Quote onlyQuote only; CS scales with users and customers, Skilljar with active users, Communities with admin seatsSeat increments
Single seatsNot publishedAnnual vs monthly
No published discountNot publishedGuests & externals
Allowance appliesUnlimited viewer licences on Gainsight CS- StructuralProducts and editions
Gainsight sells CS, PX, Skilljar and Customer Communities as separate products, each with its own editions. No subscription price is published for any of them; pricing is requested through a form.
- LicenceFull users and customers (CS)
Gainsight CS Essentials includes 10 full users and 100 customers per user. Enterprise includes 20 and 200. Viewer licences are unlimited in both editions.
- MeteredSkilljar active users
Skilljar charges an annual subscription plan plus an active user fee. Users are estimated annually and tracked monthly, each counts once per month, and the cost per user falls as active users rise.
- Add-onSkilljar add-ons
Content Syndication is $10k, Data Connector starts at $25k and Language Packs start at $10k for 5 languages. LearnExperts has no published price.
- StructuralPlan limits
Skilljar plans differ by Academy sites (1, 2 or 3), admin roles and integrations. Customer Communities plans differ by admin seats (3, 5 or 10).
Gainsight products & modules
Sold separately from the base licence. Each one is its own line on the invoice.
| Module | What it adds | Price |
|---|---|---|
| Skilljar add-ons | Content Syndication is $10k, Data Connector starts at $25k and Language Packs start at $10k for 5 languages. LearnExperts has no published price. | From $10k |
Gainsight price change history
Every list-price and packaging change we hold. This page snapshots published prices on each check, so changes accumulate here over time.
No changes recorded yet. The first check was 4 November 2026.
Gainsight pricing FAQ
How much does Gainsight cost?
Gainsight does not publish subscription prices. Gainsight CS, PX, Skilljar and Customer Communities are quoted on request. Skilljar publishes add-on prices from $10k.
What does Gainsight charge for?
Gainsight CS scales with full users and customers per user, Skilljar with an annual plan plus active users, and Customer Communities with admin seats. The basis for PX is not published.
Does Gainsight have a free plan?
There is no free plan. Gainsight PX offers a free trial.
What editions does Gainsight offer?
CS has Essentials and Enterprise. Skilljar has Essentials, Professional and Enterprise. Customer Communities has Professional, Business and Enterprise. PX is a single listing with no tiers.
Gainsight alternatives & competitors
Priced like-for-like on the cheapest published paid tier.
| Vendor | Starts at | Licensing model | |
|---|---|---|---|
 Planhat | On request | Quote-only: platform fee plus a minimum number of Core Users, with extra Core Users and add-ons charged on top | Pricing → |
 Salesforce | €25 per user / month | Per user / month, billed annually (Starter Suite can be billed monthly) | Pricing → |
 HubSpot | €20 per seat / month, billed annually | Per seat, by seat type, layered on hub and tier, plus marketing-contact tiers on Marketing Hub | Pricing → |
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Paying for Gainsight? See what you should actually be paying.
Najar reviews your contracts, finds the seats nobody uses, and renegotiates on your behalf.
Compiled by an automated agent from Gainsight's published pricing page on 4 November 2026, and reviewed by a Najar expert. Vendors change packaging without notice and regional pricing differs, so check the source before you budget or sign. Figures exclude tax. No affiliation with Gainsight.